Refund policy

We understand that sometimes items don’t work out.

Please review our return policy before starting a return.

Return Window

• Items must be postmarked within 14 days of delivery

How to Start a Return

With Redo

• Free return shipping included
• Email us first for return approval to hello@gallopandglitz.com
• Start your return through the Redo return portal, located here https://gallopandglitz.com/apps/redo/returns-portal/login

Without Redo

• Email us first for return approval to hello@gallopandglitz.com
• Customer is responsible for return shipping
• Return labels are not provided
• Must initiate return/Exchange here: https://gallopandglitz.com/apps/redo/returns-portal/login

Refunds & Store Credit

• Returns processed within 5–7 business days
• Choose store credit or a refund to the original form of payment

Store Credit = No Processing Fee Choosing store credit means no 5% processing fee will be deducted.
Refunds: 5% processing fee applies and will be deducted from refunds to help cover non-refundable payment and platform fees we are charged and cannot recoup

Shipping & Fees

• Original shipping is non-refundable
• Free shipping orders will have outbound shipping deducted from refunds

Return Conditions

• Unworn, unwashed, unaltered
• Original tags attached
• Free of damage, odors, makeup, or pet hair

Shoes:

• Must be returned in original shoe box placed inside another shipping box

Final Sale Items

• Final Sale items
• Earrings & jewelry
• Gift cards
• Returns after 14 days
• Worn or damaged items

Gallop ’n Glitz reserves the right to deny returns that do not meet these guidelines.

Gallop ’n Glitz reserves the right to deny returns that do not meet these guidelines.